Online store www.bangalithuania.com
purchase and sale rules
1.1. Purchase and sale rules - this remote purchase and sale of goods contract, which determine the rights and obligations of the Buyer and the Seller, the terms of purchase and payment for goods, the order of delivery and return of goods, the responsibility of the parties and other provisions related to the purchase and sale of goods in the online store www.bangalithuania.com (hereinafter - the Online Store).
1.2. Online store - an electronic store located on the www.bangalithuania.com website, where the Buyer, without registering to the Online Store system, can buy the goods offered by the Seller.
1.3. The seller - operating according to business license No. 048, internet address www.bangalithuania.com
1.4. Buyer - a person who meets the requirements set out in point 2.2 of these Purchase and Sale Rules and has purchased goods in the Online Store by way of purchase, gift or exchange.
1.5. Recipient - the person specified by the Buyer to whom the goods ordered by the Buyer are delivered.
1.6. Purchase and sale agreement - the purchase and sale agreement of goods concluded between the Buyer and the Seller, consists of the goods order application, which the Buyer submits to the Seller through the Online Store, and the Purchase and Sale Rules with subsequent changes and additions.
2. GENERAL CONDITIONS
2.1. With this purchase and sale agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay the specified amount of money for it, to reimburse the delivery costs under the conditions provided for in these Purchase and Sale Rules.
2.2. Customers who have not registered with the Online Store system have the right to buy in the Online Store, who are:
2.2.1. able natural persons, i.e. i.e. persons who have reached the age of 18, whose capacity is not limited by court order;
2.2.2. natural persons between the ages of 14 and 18. Minors have the right to buy in the Online Store only with the consent of their parents, adoptive parents or other authorized persons, except in cases where these persons independently dispose of their earnings or personal funds;
2.2.3. legal entities;
2.2.4. authorized representatives of all the above persons.
2.3. Trading activities in the online store are carried out from the Republic of Lithuania.
2.4. Together with the order of goods submitted by the Buyer, these purchase and sale rules become a Purchase and Sale Agreement concluded between the Buyer and the Seller and are a binding legal document for both parties.
2.5. The Buyer is not given the right to place an order for goods in the Online Store if the Buyer is not familiar with the Purchase and Sale Rules and/or does not agree with them. In cases where the Buyer does not agree with the Purchase-Sale Rules or a certain part of them, he cannot order goods in the Online Store. Otherwise, if the Buyer has placed an order for goods, it is considered that the Buyer has familiarized himself with and agreed to the Purchase and Sale Rules.
2.6. The Seller does not assume any risk or responsibility and is unconditionally released from any liability if the Buyer has not fully or partially familiarized himself with the Buy-Sell Rules, although he was given such an opportunity.
3. BUYER'S RIGHTS
3.1. The buyer has the right to buy goods in the online store in accordance with the rules of the purchase and sale and the procedure established by the online store.
3.2. The Buyer has the right to withdraw from the Purchase-Sale Agreement concluded in the Online Store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the item to the Buyer in accordance with the procedure established by the Civil Code and these Purchase-Sale Rules.
3.3. The right to withdraw from the Purchase-Sale Agreement does not apply to legal entities and their authorized representatives.
4. BUYER'S OBLIGATIONS
4.1. The buyer, who has placed an order in the Online Store, must pay for the goods and accept them in accordance with the procedure established by these Purchase-Sale Rules.
4.2. The buyer is fully responsible for the actions performed using the online store.
4.3. The buyer is responsible for the accuracy, correctness, completeness of the data provided in the order form, timely correction of the data, if they change. In no case will the Seller be responsible for damage caused to the Buyer and/or third parties, if the Buyer provides inaccurate, incorrect, incomplete data in the registration form, or does not immediately specify changed personal data.
4.4. The buyer, who notices that he has incorrectly specified the product and/or delivery address in the order form, must immediately inform the seller about this. The buyer, who did not inform the seller about the wrong order, can request the return or exchange of goods only in accordance with the procedure specified in Chapter 14 of the Purchase and Sale Rules.
4.5. The buyer, using the services of the Online Store, undertakes to comply with these Purchase and Sale Rules, other conditions clearly indicated in the Online Store, and not to violate the legal acts of the Republic of Lithuania.
5. SELLER'S RIGHTS
5.1. If the Buyer attempts to harm the stability and security of the Online Store or violates the obligations specified in Chapter 4 of the Purchase and Sale Rules, the Seller has the right to limit or suspend the Buyer's access to the Online Store immediately and without warning.
5.2. The Seller has the right to temporarily or completely terminate the operation of the Online Store without prior notice to the Buyer.
5.3. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 and 8.2.2 of the Purchase and Sale Rules, does not pay for the goods within 2 (two) calendar days.
6. SELLER'S OBLIGATIONS
6.1. The Seller undertakes to enable the Buyer to use the services provided by the Online Store (register in the Online Store system, create a basket of goods in the Online Store, place an order, pay for the order, send the order) in accordance with these Purchase and Sale Rules and the conditions set in the Online Store.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Chapter 11 of the Purchase and Sale Rules.
6.3. The Seller, unable to deliver the ordered goods to the Buyer, undertakes to offer the Buyer an analogous or as similar as possible product. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid by the Buyer for the goods within 14 calendar days, if the Buyer has made an advance payment for the goods.
7. CONCLUSION OF THE PURCHASE-SALE AGREEMENT BY THE BUYER
7.1. The buyer can buy goods without registering in the Online Store system in accordance with the Purchase-Sale Rules provided in the Online Store.
7.2. The purchase and sale agreement between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the item(s) to be purchased and creating a shopping cart, submitting the buyer's data (order information), choosing the payment method, confirms the order by clicking on the active link "Order", familiarizes himself with the Purchase and Sale rules and undertakes to comply with them (checked "I agree with the rules"), receives an order confirmation message in the Online Store system and/or electronically this letter.
7.3. Each purchase and sale agreement concluded between the Buyer and the Seller is registered and stored in the database of the Online Store.
8. PRICES OF GOODS, PAYMENT PROCEDURES AND TERMS
8.1. The goods sold in the online store are indicated together with their selling price. The prices of goods in the online store are indicated in euros. The price of the goods does not include the cost of delivery of the goods. The cost of delivery of the goods is paid by the Buyer, who has chosen a specific method of delivery of the goods.
8.2. The Seller has the right to change the price of the product specified in the Online Store after placing the order, if this is related to an increase in the cost price of the product, technical errors in the information system in the Online Store, or costs related to the sale of the product to the Buyer. If the product price changes, the Seller immediately informs the Buyer. The buyer has the right to disagree with such a price change and to cancel the order. The parties agree that the losses caused by the cancellation of the order are not compensated.
9. DIRECT MARKETING, EXECUTION OF PROMOTIONS (DIRECT MARKETING GAMES, LOTTERY COMPETITIONS)
9.1. By confirming the order, the buyer agrees that he has read the Purchase-Sale Rules and (does) not allow the use of his personal data (e-mail address) for the Seller's direct marketing purposes.
9.2. The Buyer has the right to object to the processing of his personal data for the purpose of direct marketing and to refuse the newsletters sent by the Seller at any time without specifying the reason for the objection.
9.3. The seller can initiate various promotions published in the online store at his discretion.
9.4. The seller has the right to unilaterally, without separate notice, change the conditions of the shares or cancel them.
9.5. Any change or cancellation of the terms and conditions of the shares is valid only going forward, i.e. i.e. from the moment of their execution.
9.6. The Seller sends all messages using the means of communication specified in the Buyer's registration form.
9.7. The buyer sends all messages and questions to the telephone numbers and e-mail addresses specified in the "Contacts" section of the Seller's online store. email addresses.
9.8. The Seller is not responsible if the Buyer does not receive information or confirmation messages sent due to disruptions in the Internet connection, e-mail service providers' networks.
10. GIFT COUPONS AND LOYALTY PROGRAM
10.1. The Seller has the right to sell gift vouchers, for which the Buyer can purchase the goods sold by the Seller. Discounts do not apply to purchased gift vouchers. Gift vouchers cannot be exchanged for cash.
10.2. When the Buyer pays for purchased goods, the value of which is lower than the value of the gift certificate, with a gift certificate, the price difference is not returned to the Buyer. When the Buyer pays with a gift certificate for the purchased goods, the value of which is higher than the value of the gift certificate, he must pay the difference in price to the Seller.
10.3. Discounts do not apply to sale items. The seller has the right to unilaterally determine other types of goods to which discounts are not applied.
10.4. During one purchase, the Buyer can use only one discount code and/or available gift vouchers.
11. DELIVERY OF GOODS
11.1. When ordering goods, the buyer must indicate in the application:
11.1.1. the place and time of delivery of the goods when the Buyer wants the goods to be delivered by courier service;
11.1.2. selected branch or terminal of the postal service provider, to which the goods will be delivered at the Buyer's request. When sending goods in this way, it is necessary to comply with the requirements specified by the self-service terminals of these parcels (for example, maximum weight or dimensions).
11.2. If the Buyer chooses to pick up the goods in the manner specified in point 12.1.3 of the Purchase and Sale Rules, when the goods are sent to the pick-up point of his choice, the Buyer is informed in the Online Store system, as well as by e-mail and/or SMS. The buyer must collect the goods within 3 (three) days from the moment of notification. At the end of the term, the Seller may, on his own initiative, terminate the purchase-sale agreement and sell the goods not collected by the Buyer to other buyers. The money for the paid goods is returned to the buyer in accordance with the procedure provided for in point 13.7 of the Purchase and Sale Rules.
11.3. The goods are delivered to the person specified in the order form. In the event that the specified person cannot accept the goods, and the goods were delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity or other delivery discrepancies.
11.4. In the order form, the Buyer has the right to indicate that the goods will be delivered to the Recipient. In this case, the Buyer must specify the name, surname, contact telephone number and e-mail address of the Recipient.
11.5. Before delivering the goods, the Seller or his authorized representative contacts the Buyer or Recipient and once again specifies the conditions of delivery (place and time of delivery, person collecting the goods).
11.6. The goods are delivered to the Buyer or Recipient within the term individually agreed upon by the carrier and the Buyer. The Carrier contacts the Buyer or Recipient using the phone number provided by the Buyer in the order form. The Buyer agrees that in case of unforeseen circumstances beyond the control of the Seller, the term of delivery of the goods may differ from the term of delivery of the goods discussed between the Buyer and the carrier. Under the aforementioned circumstances, the carrier immediately contacts the Buyer and re-arranges the delivery date and other delivery-related issues.
11.7. In cases where the necessary goods are not available in the Seller's warehouse, the Buyer is informed about the shortage of the ordered goods and the terms of delivery of the goods.
11.8. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or the Recipient or due to force majeure circumstances.
11.9. The buyer undertakes to accept the goods personally or specifies the data of the person who will accept the goods in the order form. In the event that he or his authorized person cannot accept the goods personally, and the goods were delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity or other delivery discrepancies. Buyer or Recipient not accepting pre-paid items will be subject to additional shipping charges for re-arrangements for delivery. The seller reserves the right to cancel the order if the goods are not accepted for more than 5 (five) calendar days due to the fault of the Buyer or Recipient.
11.10. The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions, but no later than within 30 days. These terms do not apply in cases where the necessary goods are not available in the Seller's warehouse, and the Buyer is informed about the shortage of the ordered goods. The Buyer agrees that in the event of unforeseen circumstances beyond the control of the Seller, the term of delivery of the goods may differ from the terms specified in the descriptions of the goods or the term of delivery of the goods discussed by the Buyer and the Seller. In the event of unforeseen circumstances, the Seller undertakes to immediately contact the Buyer and coordinate the delivery date of the goods and other delivery-related issues.
11.11. In cases where the Seller can send only a part of the goods ordered by the Buyer by the specified deadline, and not all of them, the Seller can send the available goods by the specified deadline, and send the remaining goods in a later shipment. The delivery costs of the subsequent shipment are paid by the Seller.
11.12. The fee for the goods delivery (transportation) service is determined according to the rates of the goods delivery (transportation) company. When the goods are delivered outside the territory of the Republic of Lithuania, the fee for the goods delivery (transportation) service is determined by a separate written agreement between the Buyer and the Seller. The Seller has the right to apply special discounts on the goods delivery (transportation) service fee to Buyers who meet the conditions set by the Seller's Online Store.
12. RETURN AND EXCHANGE OF GOODS DUE TO IMPROPER QUALITY
12.1. Defects of the sold goods are eliminated, low-quality goods are replaced and returned in accordance with the Government of the Republic of Lithuania Regulation of 2001. June 11 by resolution no. 697 "Regarding the Approval of the Retail Trade Rules", the current version of the approved Retail Trade Rules.
12.2. When sending the goods to the buyer in the case specified in point 12.1 of the Purchase and Sale Rules, it is necessary to comply with the following conditions:
12.2.1. it is mandatory that the returned item is in its original, neat packaging;
12.2.2. the returned item must be in the same configuration as the one received by the Buyer;
12.2.3. the returned product must be clean;
12.2.4. a written request is submitted indicating one selected request from among the possible ones: free of charge removal of product defects, free replacement of a product of inadequate quality with a product of suitable quality, reduction of the price of the product in accordance with product defects, unilateral termination of the contract and return of the price paid for the product.
12.3. The costs of sending/delivery of goods, when the Buyer sends the goods to the Seller for return or exchange due to defects in the goods or for the removal or inspection of the goods, are paid by the Seller in the event that defects are found in the goods sent for return or replacement. If no defects are found in the goods, shipping costs are paid by the Buyer. In case of exchange of goods for another size, color or model, re-delivery is free. The Buyer and the Seller agree on the repeated delivery or collection of the goods by e-mail or telephone.
12.4. In order to replace the returned goods with other goods, the buyer must indicate the desired goods and the reasons for which these goods are being returned in point 12.2 of the Purchase and Sale Rules in the Online Store system. If the value of the replaced product is higher than the value of the returned product, the Buyer pays the price difference in one of the ways specified in Chapter 8 of the Purchase and Sale Rules. If the value of the replaced product is lower than the value of the returned product, the Seller returns the price difference to the Buyer.
13. RETURN OF GOODS DUE TO WITHDRAWAL OF CONTRACT
13.1. The buyer - a natural person, has the right to withdraw from the contract within fourteen days, without giving a reason and incurring costs other than those specified in Article 6.22811 of the Civil Code, with the exception of the exceptions provided for in Article 6.22810, Part 2 of the Civil Code. The Seller does not grant such right to the buyer - a legal entity.
13.2. In the case specified in point 13.1 of the Purchase and Sale Rules, the Buyer must submit a clear decision to the e-mail address [email protected] in the case specified in Clause 13.1 of the Purchase and Sale Rules. The Buyer must indicate the order number of the goods and the attachment "Termination of the Purchase and Sale Agreement". When returning the product, it is necessary to present a document confirming its purchase.
13.3. When returning the goods to the buyer after the termination of the sales contract, it is necessary to comply with the following conditions:
13.3.1. the returned product has not been used;
13.3.2. the returned item was not damaged;
13.3.3. the returned item is in its original and undamaged packaging;
13.3.4. the original label has not been removed from the returned item;
13.3.5. the returned item is the same set as the buyer received;
13.3.6. the returned item must not have lost its merchandise appearance due to the Buyer's fault (except for changes in appearance that are unavoidable in order to inspect the item). The seller informs the buyer by e-mail within 15 days whether the returned product met the conditions listed above.
13.4. The Seller, upon receiving the Buyer's statement referred to in point 13.2 of the Purchase and Sale Rules, must immediately confirm on a durable medium to the Buyer that he has received his refusal of the purchase and sale agreement. The Buyer is responsible for proving that he/she has complied with the requirements for the withdrawal of the contract.
13.5. The term of withdrawal from the purchase-sale agreement expires fourteen days after the conclusion of the purchase-sale agreement, - from the day on which the Buyer or the person indicated by the Buyer, except for the carrier, receives the ordered product or: if the Buyer ordered more than one item in one order and the goods are delivered separately, - from the day on which the Buyer or the person indicated by the Buyer, except for the carrier, receives the last item; if the goods are delivered in different batches or parts, - from the day on which the Buyer or a person designated by the Buyer, except for the carrier, receives the last batch or part.
13.6. After the Buyer exercises the right to withdraw from the contract referred to in clause 13.1 of the Purchase and Sale Rules, the obligations of the parties to perform a distance contract or a contract concluded off-premises or to conclude a distance contract or a contract off-premises, if the Buyer had submitted an offer to conclude it, ends.
13.7. The Seller shall immediately and no later than within fourteen days from the day on which he received the Buyer's notice of cancellation of the sales contract, return to the Buyer all amounts paid by the latter, except for the costs of delivery of the goods paid by the Buyer. If the Buyer exercises the right to withdraw from the purchase-sale contract, the Buyer bears the direct costs of returning the goods. When returning all amounts paid to the Buyer, the Seller must use the same payment method that the Buyer used to pay the Seller, unless the Buyer has expressly agreed to a different method and if the Buyer does not incur any additional costs.
13.8. The Seller is not obliged to reimburse the Buyer for additional costs incurred due to the fact that the Buyer has clearly chosen another than the cheapest conventional delivery method offered by the Seller.
13.9. The Seller may withhold refunds to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first. The Buyer is informed about the fact that the Seller has received the returned goods in the Online Store system and/or by e-mail or SMS.
13.10. The Buyer must send or hand over the goods to the Seller or another person authorized by him, at the Seller's address from which the goods were delivered, immediately and no later than within fourteen days from the date of submission of the notice of cancellation of the sales contract to the Seller. The Buyer must include a letter with personal details, account number and order number in the parcel with the returned product. If the Buyer exercises the right to withdraw from the contract, the Buyer bears the direct costs of returning the goods.
14.1. The seller is not responsible for the links in the online store to the websites of other companies, institutions, organizations or individuals, for the information contained in them or for the activities carried out. The seller does not maintain or control the above-mentioned websites and does not represent those companies, institutions, organizations and individuals.
14.2. In case of non-performance of the purchase-sale contract or improper performance of the contract, the guilty party compensates the other party for direct losses, i.e. i.e. the costs incurred by it as a result of the actions of the guilty party.
15.1. The seller ensures the rights of data subjects in accordance with the Law on Legal Protection of Personal Data and other legal acts regulating the processing of personal data. The Seller processes the personal data provided by the Buyer for the purposes of e-commerce (fulfilment of customer orders) and direct marketing.
15.2. The seller receives and processes the Buyer's personal data for the purpose of e-commerce: name, surname, telephone number, e-mail address, address, purchase-related information (date of purchase, goods, price, quantity, order status, password, IP address, discount code). This personal data is stored for 5 years from the last time the Buyer logs in to the customer account. After that, the personal data is destroyed by an employee authorized by the Seller.
15.3. With the Buyer's consent or in the case provided for in Article 14, Part 4 of the Law on the Legal Protection of Personal Data, the Seller receives and processes the Buyer's personal data for the purpose of direct marketing: name, surname, telephone number, e-mail address, address, as well as other data provided by the Buyer at the initiative of the Buyer (category of goods purchased in the electronic store, hobby, data confirming the right to participate in promotional promotions, documents confirming the fulfillment of the conditions of promotional promotions (e.g. date and number of the purchase receipt), IP address). These personal data are stored for the period of data storage chosen by the Buyer (from 1 to 10 years); the data of persons who have not objected to such processing of their personal data for the purpose of direct marketing are stored for 5 years after they were received. Upon expiry of the mentioned terms, personal data is destroyed by an employee authorized by the Seller.
15.4. The Seller receives the personal data specified in clauses 15.2 and 15.3 of the Purchase and Sale Rules directly from the Buyer, upon initiation of the purchase and sale agreement). The seller does not process personal data obtained in other ways.
15.5. The buyer confirms that he had the opportunity to familiarize himself with the terms of personal data processing and has the following rights:
15.5.1. The Buyer, who has submitted to the Seller a document confirming his personal identity or in accordance with the procedure established by legal acts or electronic means of communication, which allows the proper identification of the person who has confirmed his personal identity, has the right to access his data and check how they are processed, or to stop the processing of personal data when the data is processed in violation of the provisions of the Law on Legal Protection of Personal Data or other laws;
15.5.2. The buyer expresses his consent or disagreement to the processing of his personal data in writing, by e-mail, by which he made the purchase in the online store, indicating his name and surname;
15.5.3. The buyer has the right to object to the processing of his personal data for direct marketing purposes, without specifying the reasons for the objection.
15.6. The Buyer has the right to express requirements to correct, destroy personal data or stop processing personal data in writing or in person at the Seller's place of business.
15.7. The Seller can only provide personal data to the data subject, parcel delivery companies, as well as other data recipients in the scope and procedure specified in these Purchase and Sale Rules, when the Seller is obliged to provide personal data according to laws, court decisions and other legal acts.
16. FINAL PROVISIONS
16.1. Communication between the Buyer and the Seller, including, but not limited to, messages, correspondence, takes place in written form. Notices sent by e-mail are also treated as notices in written form. An e-mail notification is considered received when 96 hours have passed from the moment it was sent.
16.2. The seller reserves the right to change, amend or add to the Purchase-Sale Rules at any time, taking into account the requirements established by legal acts. About any changes, corrections or additions to the Online Store system. The buyer, who purchases goods in the Online Store, agrees to the amended, amended or supplemented Rules of Purchase Submission. The Buyer's consent is expressed by submitting the order to the Seller. The possibility to purchase goods in the Online Store is provided only to Buyers who agree to the valid Purchase-Sale Rules. Changes are not valid for already accepted and executed orders.
16.3. Disputes related to the purchase and sale of goods in the Online Store are resolved through negotiations.